Projects

Support desk baseline

Harbour Bank · S. Lindqvist · Customer Operations · window 2026-07-24 2026-08-28 · EU residency

Waiting on a budget approval. The cap of $5.71 has not been recorded, so no run can start.

Scope

Resolved from the filter, pinned to sealed snapshots

Knowledge BaseCustomer SupportCatalogueKnowledge BaseCustomer SupportCatalogue

2 projects in this assessment

Each carries its own scope; the budget above covers all of them

Harbour Support Desk

2026-07-242026-08-28

Accounts
1
Workloads
5
Spend / 30d
$9,550

Knowledge Base

label · app=knowledge-base

read from a log label · 2 workloads

  • Document Summarisercomplex-agenticinferred from logs

    wf-hb021c9 · confidence high

    $7,300
    MEASURED
  • Internal Searchmoderateinferred from logs

    wf-hb4e918 · confidence medium

    $300
    MODELLED

Customer Support

declared · declared by customer

the customer told us this name · 2 workloads

  • Support Triagesimpledeclared

    wf-hb107e2 · confidence high

    $900
    MODELLED
  • Chat Assistantmoderatedeclared

    wf-hb3b6f4 · confidence medium

    $450
    MODELLED

Catalogue

hash · sha256:4f1c…9ab2

derived from a fingerprint — no label existed · 1 workload

Kestrel Ops Assistant

2026-07-242026-08-28

Accounts
0
Workloads
4
Spend / 30d
$5,180
cannot sayno account is selected for this project, so it contributes nothing

Run configurations

Set up once, executed on a schedule

No run configuration yet.

This assessment has never executed. Add a schedule, or run it once on demand.

What a run does

Three stages — A to C already happened on the connectors

  1. 1

    Recommendation

    Turning each classified workload into a concrete target configuration.

  2. 2

    Replay

    Re-running real traffic against the proposal and judging the output.

  3. 3

    Cost report

    Pricing today, three alternative futures, and writing it down.