Harbour Support Desk

Chat Assistant

moderateconfidence medium — a separate axis from tier; low confidence never auto-decides
Harbour Support DeskCustomer Supportdeclared · declared by customerChat Assistantwf-hb3b6f4read throughGVHarbour Logshb-support-prod

Where this came from

Every figure below is only as trustworthy as the account it was read through

Application
Customer Support
identified by declared · declared by customer
Project
Harbour Support Desk
Harbour Bank
Fingerprint
wf-hb3b6f4
declared by the customer

Cost

30-day spend

$450

LOGGED

On recommended path

$488

MODELLED

Costs more — a real result. Sometimes the recommendation is don't move.

Share of attributed spend

6%

Current → recommended (diffed against production)

In production today

gemini-2.5-pro

reasoning medium · cap 2,048

Recommended

gemini-2.5-flash

reasoning medium · cap 2,048

  • Δ model: gemini-2.5-pro → gemini-2.5-flash

Replay evidence

No measured evidence for this workload.

Replay was not run here, so every quality and cost figure above is modelled or assumed — and labelled as such. This is the common case, not an error.

cannot saysession identifiers do not exist in this log source